Health & Safety

The number to dial for emergency services in Australia is Triple Zero (000). You can call 000 and an operator will ask whether you require police, fire or ambulance. If you don’t speak English, you can call 000 and once you are connected, a translator can be arranged.

The Emergency+ app is a free app that uses GPS functionality built into smart phones to help a Triple Zero caller provide critical location details required by emergency services. 

Although rare, natural disasters including severe storms, flooding, cyclones and bushfires can happen. For information during a serious weather event or disaster and to subscribe to alerts related to severe weather events, visit the City Disaster and Emergency Dashboard. Information includes road closures, power outages and weather warnings.

Driving through flooded roads can be fatal. During severe weather events, the best course of action is to shelter in place and stay where you are. Never drive through flood waters and stay away from storm drains.

Contact Queensland's State Emergency Service on 132 500 from anywhere in Queensland for non-life-threatening flood and storm emergency assistance during severe weather events. If the situation is life threatening, always call Triple Zero (000). 

To enjoy Gold Coast’s beaches make sure you understand and follow basic water safety. Only swim at beaches patrolled by surf life savers, between the red and yellow flags. No flags = no swim.  For more detailed  information about surf safety and to find out where the closest patrolled beach is, visit the City of Gold Coast website. 

Visitors can also  download the free Beachsafe app, which is available in 72 languages. Developed by Surf Life Saving Australia, it gives users real-time beach safety information and conditions for over 12,000 Australian beaches, so you can swim and surf safely. 

While the sunshine is a major drawcard on the Gold Coast, prolonged exposure to the Queensland sun can be harmful. Wear a hat, sunglasses and a water-resistant sunscreen that’s SPF50 or higher, even in winter. In hot weather, make sure you rest in the shade and drink water so you don’t get dehydrated. Symptoms of heat exhaustion include dizziness, fainting, fatigue, nausea or vomiting. If affected, rest in the shade and rehydrate with water or diluted sports drinks. Never leave children or animals in a car - temperatures can quickly become life-threatening.

If you plan on exploring  Gold Coast’s many hikes and walking trails, make sure you’re prepared. Some tracks take you into remote areas with no mobile reception, so be sure to follow safety precautions. Plan ahead by checking park alerts, weather forecasts, and notifying someone of your plans. Pack essentials like water, food, appropriate clothing, a first-aid kit, and a fully charged phone. Always walk with others, be aware of your surroundings, and respect wildlife and the environment. 

Learn more general safety tips at the Queensland Government Parks and Forests website, which also has detailed information about each National Park and walking track.